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The Joy App - A social prescribing platform
Joy exists to look into the social determinants of health and add more years to life expectancy by enabling
health and social care professionals to link clients to local services. The company has 3 different domains
providing services, case management, and analytic services to general practitioners(GPs) around the UK.
Joy faced a significant challenge while introducing its app to the community. GPs found it difficult to track
health data leading them to fewer referrals. It caused obstruction to build a strong user base and easy
accessibility of local services to the people in need. The client approached Atharva to find sustainable and
innovative solutions for data management and build a digital ecosystem of people and communities to
add joy to lives and improve life expectancy.
One significant challenge was that General Practitioners (GPs) struggled to maintain consultation data, making it difficult to set up conclusive data analysis for clients. As a result, Joy faced difficulties in getting GPs to come on Joy’s platform and perform activities such as wellbeing assessments, consultations, and appointments.
Moreover, GPs play a vital role in driving the social prescribing system for clients, but they faced challenges in maintaining improvement graphs after referring clients to various services. This data included health habits and general health reports that were crucial to track the clients’ overall health improvements.
Joy needed a centralized data structure to replace manual record trackers with dashboards to help GPs prepare, track, and analyze clients’ health records and to create an effective ecosystem of support built on human connection.
The UK has numerous services available to build social connections, but unfortunately, they were not easily accessible to Joy’s clients. The majority of Joy’s client base comprises older adults who require guidance on how to utilize these services effectively. This posed a significant challenge for Joy, as they wanted to ensure that their clients could benefit from these services to improve their health outcomes and enhance their overall wellbeing. Joy needed a solution that can bridge the gap between their clients and the available social services. Atharva acknowledged the difficulties Joy faced and collaborated with them to create a user-friendly platform that connect people with local services and enable older adults to access those services effortlessly.
We created a central database for 3 different API services to update clients’ demographic details, health conditions, and other health-related parameters that helped make a single platform for GPs to analyse the health improvement of their clients with Realtime data and a single dashboard view.
To further enhance the services provided to Joy’s clients, we developed a real-time dashboard that provides graphical analysis for GPs and organizations. The dashboard displays all the medical conditions, medicines consumed by clients, and other medical parameters, enabling GPs to understand their clients’ health needs better. This dashboard helps GPs and organizations to provide the right services and referrals to clients, resulting in better health outcomes and an increased life expectancy for clients.
Atharva developed a common well-being tracker approach that leverages different frameworks to feed data on clients’ well-being assessments. This approach enables reminders, follow-ups, and consultations if required, resulting in the overall improvement of clients’ mental health without relying on medication.
One of the frameworks used is a well-being framework that allows the client or GP manager to
input data like BMI index, cigarette per day, alcohol per day, PHQ-9, blood pressure, appointments, last appointments clinical and non-clinical measures, notes, and referrals. All these records are reconciled with API services, generating a single common NHS record for a client, thus improving overall mental health.
To improve the overall performance and stability of the system, Atharva identified old delayed job services that were making the site slower and less stable. We upgraded the system to sidekiq and Redis database, providing cloud-based solutions and development structure-based solutions. With these improvements, the site runs faster, and data is maintained across different services. The basic structure is now in place, and developers can focus on building new solutions and features of the product, while a few developers work on resolving bugs and fixes. This solution has improved the overall performance and user experience of Joy’s services, resulting in a highly effective and user-friendly platform.
The client has partnered with various organisations providing social services for mental well-being and have integrated them into the Joy app. With our efficient services, Joy’s inbound and outbound referral services were designed to provide the best possible social health care experience for their clients.
Every action taken on the Joy app is recorded, and the client’s history is maintained on Joy’s secure database. This enables the client to track and monitor the progress of users accurately
We setup a comprehensive framework for wellbeing assessment trackers, including personal wellbeing trackers, BMI index, PHQ-0, AuditC, alcohol and cigarette consumption, weight, BPM, O2 and many more. This tracker framework helps our client to analyse various records and improve the users’ overall mental health.
The system allows to drop and record notes, contacts and messages for every consultation. This data is critical to help monitor and track the client’s overall health, and also to follow-up future consultations whenever required. The system store every single data which helps improve social health.
Joy’s unique and solution-centric approach has attracted many service provider organizations to become part of the system. It helped create better referral pathways for local services and transformed into an ecosystem where organizations and local services flourish and make a life-changing difference in lives.
Joy’s user-friendly interface have made it easier for the elderly, GPs, and service providers to communicate with each other, improving their social and mental health.
With 19.2 Millions patients served, Joy is making a significant impact in people’s lives by helping them connect with the right services and referrals for their unique needs.
